Quick answer
Check the warehouse deadline immediately, preserve the item’s condition and ask for approval through the order service. Eligibility and the quoted return cost need confirmation before you proceed.
A summary of Pikobuy’s published return service, not a return policy offered by this directory. Check the live terms and your order before acting.
Check eligibility and the warehouse clock
The official page describes a 120-hour application window after the order reaches “In Warehouse”; check the exact timer in the order. Seller agreement and resalable condition are required. Customized, intimate, second-hand and certain opened or altered goods are among the exclusions.
Confirm the fee before accepting a return
For buyer-reason returns, the page lists domestic return freight, original domestic freight and a RMB 5 service fee. Its sections differ on how originally free-shipping items are treated, so request an itemized quote. Seller-fault cases are handled separately; do not assume approval or a particular cost outcome.
| Your situation | Prepare for the enquiry |
|---|---|
| You changed your mind | Selected option, condition and a request for the complete return quote. |
| Wrong or visibly damaged item | Order reference, selected option and clear photos of the mismatch or defect. |
| The parcel has already left the warehouse | Current dispatch status and a request for the applicable route; do not assume a warehouse return still applies. |
Prepare the request and follow the outcome
The terms require seller consent; refunds are based on the actual item amount paid. They state that requests before seller dispatch carry no return-service fee. No universal refund-arrival time is specified on the page.
- Save the submission time and support reference.
- Confirm where the item must be sent and who arranges it.
- Keep any return tracking and the agreed refund breakdown.
- Ask the order service to explain unresolved amounts or status changes.
Keep the item record and the evidence for the discrepancy together: Separate public photos from your own received item · Save the exact listing and selected variant
Match the return request to the actual reason
If warehouse photos show the wrong colour, save your selected option and the received-item photo, then ask the order service to classify the discrepancy and confirm the available remedy. If you simply changed your mind, keep the item resalable and request a complete fee breakdown before accepting a return. The cost and approval path can differ even though both enquiries concern the same item.
Use the warehouse order status to check the application deadline rather than counting from the day you first noticed the issue. The published page describes a 120-hour window after “In Warehouse”, with its own clock wording; the order record is the practical place to verify the applicable cutoff. Do not ship anything back until the service gives the return address and instructions.
- Describe the reason and attach evidence.
- Check the order’s exact deadline and seller approval.
- Confirm fees, address and tracking responsibility in writing.
Before you move on
- Check the warehouse deadline and item eligibility.
- Preserve condition, tags, seals and accessories.
- Collect the order reference and relevant photos.
- Confirm seller approval and an itemized fee quote.
A few details to clear up
Does this directory process refunds?
No. Contact the service that holds the purchase and payment record.
Should I remove packaging while deciding?
Keep it until the service confirms the applicable return conditions. Alterations can affect the available options.
Check the original information
Official pages reviewed on 20 October 2026. Reopen the current wording before relying on a policy or making an order-specific decision.
For an order, payment, return or parcel enquiry, use the support channel of the service handling it. This directory does not manage those records.
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